Delete Your MedGoPlus Account
How to request deletion of your MedGoPlus account and personal data.
MedGoPlus respects your privacy and gives you full control over your account and personal data.
You can request permanent deletion of your MedGoPlus account and associated personal information at any time.
How to Request Account Deletion
You may request account deletion using any one of the following methods:
Option 1: From the MedGoPlus App
- Open the MedGoPlus mobile app.
- Go to Account -> Delete Account.
- Confirm your deletion request.
Option 2: By Email (Without App Access)
If you are unable to access the app, send an email to: udayanem@medinertia.co.in
Please include:
- Your registered mobile number.
- A request to delete your MedGoPlus account.
Our team will verify your request and initiate the deletion process.
What Data Will Be Deleted
Upon successful verification and confirmation, the following data will be permanently deleted:
- Personal profile information (name, phone number, email address).
- Login and authentication credentials.
- App usage data linked to your account.
- Non-mandatory personal information stored in your profile.
Once you delete your account, you cannot re-register with the same mobile number.
Data That May Be Retained
Certain information may be retained for a limited period if required for:
- Medical record regulations.
- Financial or tax compliance.
- Legal, audit, or dispute-resolution purposes.
This retained data is:
- Securely stored.
- Access-restricted.
- Never used for marketing or analytics.
After the legally required retention period, the data will be permanently deleted.
Contact Us
If you have any questions regarding account or data deletion, you may contact us at: udayanem@medinertia.co.in